Returns & Exchanges

At Pointon Picture Library, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal or use our guest tracking page to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all original labels and protective bags are included to prevent damage during transit.

• 3.
  Ship the Items

  Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5 to 7 business days.