Returns & Exchanges
At Pointon Picture Library, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund.
Return Process
- 1.Initiate Your Return
Log into your account portal or use our guest tracking page to select the items you wish to return and receive a unique Return Authorization number.
- 2.Prepare Your Package
Securely pack your items in their original packaging, ensuring all original labels and protective bags are included to prevent damage during transit.
- 3.Ship the Items
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.
- 4.Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5 to 7 business days.
